Privacy Promise

Synexus Clinical Research SA (Pty) Limited (“Synexus”) is a commercial clinical trials recruitment company. This privacy policy sets out how Synexus uses and protects information that you give us when you use this website.

Synexus is committed to ensuring that your privacy is protected. We will not disclose any of your details without your permission. Should we ask you to provide certain information by which you can be identified you can be assured it will only be used in accordance with this privacy statement.

Synexus may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from May 2012.

What information we collect

You can access all of the pages on the Synexus website without giving us any personal information. However, should you choose to complete the “Patient Registration” with us, your personal information will be stored on our central database.

The information we collect through the registration form may include information relating to your gender, name, date of birth, marital status, race/ethnic origin, address, contact information (including email address), your physical or mental health history, lifestyle information, healthcare provider, number of dependants, family history, medications that you are currently on (prescribed and over the counter) and interests.

By completing and submitting personal data via the registration form, you are consenting for your information to be processed and stored by Synexus SA to be managed as set out in this Privacy Policy.

What we do with the information we gather

If you wish to participate in a clinical trial the information provided when registering will be expanded upon to ensure we are able to give you the best possible care available. Synexus uses the information gathered to inform you about upcoming clinical trials that may be suitable or of interest to you, to assess trends in therapy areas around the demographic areas of our clinical research sites, and to periodically send promotional communications about upcoming clinical trials or other health related information. We may also use the information to customize our websites according to user interests.

Your personal contact details may be used by us to contact you by phone, email or text about particular clinical trials. We may also use your information to post or email newsletters or materials that we believe may be of interest to you, or to respond to any queries or complaints that you may have.

Occasionally Synexus is approached by third parties such as academic institutions, patient support groups, for information so they may contact you direct about services that may be of benefit to you. No such information would ever be provided to a third party, not involved in the implementation of the Synexus services, without your prior permission. This consent would be requested in writing by us in advance and the information only released after we received your completed and signed release form, detailing who the information was going to and for what purpose.

How is your information transferred from the site?

When you complete the “Patient Registration” form and press the submit button, your information is saved and stored on a secure server managed by our third party website hosting provider. The information is then uploaded on a nightly basis via an Open Database Connectivity (ODBC) facility to the secure Synexus database. These storage points and transfer process are managed in accordance with the Protection of Personal Information Bill (B9 – 2009).

Once your information has been transferred into our secure database the hosting provider will hold your information for a maximum of 14 days for back-up and restore capabilities. After this time the information will be permanently deleted from the hosting provider’s server.

Synexus will hold your information on its database for a maximum of 7 years unless you participate in a clinical trial, update your consent for us to hold your personal data, or you ask for us to remove your details from our active database.

Who can access my information?

Synexus employees may only have access to the sensitive personal data you supply, such as your medical history, where it is relevant for them to do so. However, this information will usually remain anonymous using a unique identifier within the database. Names and contact details will be used by staff members who need to supply you with information or run reporting on demographics.

No other third parties will be given access to any of your medical information and will only have access to contact information where it is necessary in accordance with this policy.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once agreed, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Synexus may use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide a better website, by enabling us to monitor which pages users find useful and which they do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and some of the features on the site. For more information about cookies visit: www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you do not tick the box confirming your agreement to these privacy policy terms, then Synexus will not hold your personal information and you will not be given the option of registering your interest.
  • You can restrict the methods in which we contact you by ticking only those methods via which you are happy to be contacted by Synexus.
  • If you have previously agreed to Synexus using your personal information you may change your mind at any time by writing to Synexus or emailing us at contact@synexus.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission, or are required by law, to do so. With your consent we may use your personal information to send you promotional information about Synexus or third parties which, we think you may find of interest.

You may request details of personal information which we hold about you under the Protection of Personal Information Bill (B9 – 2009). If you would like a copy of the information held please write to Synexus or, alternatively, you can email us at contact@synexus.com with your request.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be inaccurate.

For further information about your rights under the Protection of Personal Information Bill (B9 – 2009), click on the following link:

http://www.justice.gov.za/legislation/acts/2013-004.pdf

If you wish to make a complaint, please contact the Marketing Manager at Synexus SA, Petro.Harris@synexus.com with details of your complaint.

 

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